![]() Source: Amazon Seller Central Check Your Product Descriptions The customer considers he or she was overcharged.The customer wants to return an international shipment, but the seller has not provided a prepaid label, return address, or full refund without the need of returning the item.The seller didn’t accept the return request as it is specified on Amazon’s return policy.The customer returned the item to the seller, but hasn’t received the refund.The item received is damaged, defective, missing parts, misclassified or misrepresented.The item arrives 3 calendar days after the latest estimated delivery date, or arrives 30 days (or more) after the order was placed.You should keep in mind that providing good customer service is a crucial part of doing business through Amazon.Īdditional read: Amazon Seller Metrics: Your Way to Success in 2020 When does the A-Z guarantee apply?Ĭustomers are protected on specific cases, and they are eligible to get a full or partial refund if: These claims directly affect your Amazon Order Defect Rate (ODR). ![]() We must highlight that as a seller, it is very important to continuously check your email since this is how the communication will be handled. However, if the claim is granted to the customer, the seller has 30 calendar days to file an appeal on the decision.ĥ.
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